IT services firm Coforge Ltd and Newgen Software have embarked on a strategic partnership aimed at revolutionizing the insurance industry with innovative low-code solutions. Together, they will leverage the power of low-code technology to deliver comprehensive solutions for insurance lifecycle management, including customer communications management (CCM) and document and content management (DCM).
The partnership, which commenced in July 2022, focuses on providing automation solutions tailored to the needs of insurance firms, public sector organizations, and other key stakeholders. By harnessing the capabilities of low-code platforms, Coforge and Newgen Software aim to usher in a new era of agility, customer-centricity, and operational efficiency for both Life & Annuity (L&A) and Property & Casualty (P&C) insurers.
Newgen Software brings its expertise in digital process integration to the partnership, offering in-built automation of processes, content services, communication management, and cutting-edge AI/ML capabilities. On the other hand, Coforge is a global digital services and solutions provider known for leveraging advanced technologies and deep domain knowledge to empower its clients. With 26 delivery centers spread across nine countries, Coforge has a robust global presence.
Rajeev Batra, Executive Vice President and Global Head of Insurance at Coforge, expressed optimism about the collaboration, emphasizing how it would transform various facets of the insurance lifecycle. This transformation spans critical areas such as policy underwriting, administration, and servicing. The partnership between Coforge and Newgen Software aims to enhance operational excellence, improve customer experiences, and drive continuous innovation within the insurance sector.
Rajvinder Singh Kohli, Senior Vice President of Sales at Newgen Software, highlighted the synergy between Coforge’s deep domain expertise and Newgen’s proven platforms. Together, they aspire to deliver transformative outcomes for enterprises, enabling them to achieve operational excellence, enhance customer experiences, and foster a culture of continuous innovation.
The partnership between Coforge and Newgen Software signifies a significant step towards modernizing the insurance industry. By harnessing the capabilities of low-code solutions, they are poised to address the unique complexities of the insurance domain, setting the stage for more agile, customer-centric, and efficient insurance processes.
Last month, Coforge unveiled its generative artificial intelligence platform, Quasar, designed to empower enterprises with advanced AI capabilities. Quasar comes equipped with a pre-loaded set of over 100 APIs for seamless integration, featuring a modular and scalable architecture with a range of pre-built cognitive and generative use cases. This innovative platform further solidifies Coforge’s commitment to driving digital transformation across various industries.
